Client currently runs their CRM application on (SF). As a result of the complexities and scale of current business operations, Client requires a CRM system that better manages and formalizes sales, marketing, and service operations, as well as provides controls, workflows and integration capabilities to achieve higher productivity through efficient processes. Therefore and inherently, will require system and process configurations support visibility of business performance and operations which are supported within the Dynamics CRM 2011 configuration and options integrations and extended programming capabilities.